If you opt to pay by credit card call the office at 210-695-8781.
To have the payment automatically paid by credit card or bank draft, on a monthly basis, fill out the back of your payment stub and return it to us.
Payments may also be made for a convenience fee of $1.00 at the following HEB grocery stores:
12777 IH10 West at De Zavala Rd. (HEB #17-395)
24165 IH10 West at Boerne Stage Rd. (HEB #566)
5803 Babcock Rd. at Huebner Rd. (HEB #23-225)
11650 Bandera Rd. and Loop 1604 (HEB #32-447)
Payment Problems
If circumstances arise that keep you from paying your gas bill on time, please call 210-695-8781. You can then discuss your situation with one of our customer service representatives. It is important to make this call before your service is suspended. In most cases arrangements can be made which are satisfactory for both you and the billing department.
In the event that there is no payment or communication we will be forced to take action. This action may result in interruption of service.
Accounts that are not paid within 5 days of due date are subject to having gas service suspended. When GFU is forced to pursue the matter of delinquent accounts there will be a collection fee.
Please remember to report your meter reading by the payment due date regardless of when and how you choose to pay your bill.
Meter Read Options
You may record you meter read on the payment stub and return it with your payment.
You may email your reading to billing@greyforestutilities.com. Please note your account number, name and address when using this option.
You may call the office 24 hours a day 7 days a week and give the reading to a customer service representative, after hours readings can be left on a recorder.
If a meter reading is not received by the payment due date and we read the meter,
there will be an additional charge.
The first two meter reads are FREE, additional reads are $15.00 each.
This holds true even when no gas is used.
